I will aim to post out your order within 48 hours of placing it. Sometimes pieces are not always in stock and I will let you know immediately by email. I may have to make the item but will endaevour to do soo as quickly as possible if it is a pendant or earrings.
Postage is 1st class signed with a flat fee of £2 for all orders as I feel this is a more secure way of posting when you have to sign for the item/s.
All made to order items are made within 7/10 days ie bangles and rings. I cannot accept returns on these items as they have been specially made to your size. I cannot return earrings for hygiene reasons.
If for some reason an item is faulty or a fault occurs with 31 days from purchase I will mend it for you or alternatively if you would like a refund I can do that instead.
Sometimes sterling silver chain catches can break...if there is a weak link....although this is very rare. I don't make these items but I can give you a new chain if your chain breaks also within the 31 day period.
You will understand that as all items are made by myself sometimes there can be a back log of orders...especially during busy periods like Christmas. I will let you know if there will be a delay in getting your order processed.
Caring for your jewellery is best done by purchasing a silver jewellery cleaning cloth from most high street jewellery outlets. This way any tarnish can be spruced up to a bright shine again using this cloth. Be very careful with hair sprays...perfume etc as they can transfer their chemicals onto your pieces. They are best avoided.
Thankyou and I hope you enjoy your item of jewellery for many years to come.